One of the groups of customers that patronize postal services today is online shops. Since most online shops do not operate a courier service, they rely on other postal services to help with delivering their goods. One such online shop is Amazon. Amazon is reputed to be the biggest and most popular online store in the world. The implication is that they are widely patronized by individuals from across the world. To get the orders of customers across, they utilize the service of postal service companies. The major postal service company used by Amazon is UPS. This article will discuss how postal services policies affect Amazon.
Speed of delivery
One of the major factors that customer look out for when they are shopping online is how quickly their orders will be delivered. Hence, the speed of delivery is important to every online store that wishes to thrive and keep their customers. Some customers can be impatient or get scared when they don’t get their orders within a few days after payment. The speed of delivery is often decided by postal services’ policies. The policies of the company, which should be in line with government policies, determine how delivery companies can deliver goods. The way they deliver the goodwill to determine how quickly they are delivered. If you own a delivery store, you can read about post office delivery on BritainReviews to know the right company to patronize.
Fortunately, there is often the fast track option for ordered goods. This ensures you get your goods between 1 to 3 days after ordering. However, it is often more expensive. Hence, most people opt for the normal delivery option that is reasonably cheaper or sometimes free for the delivery of their services. However, this makes them wait for about 2 or more weeks before the delivery of the goods. Most time, online stores are regularly updated about how long it will take for goods to be delivered from their storehouse to different locations. They subsequently use the information to estimate how quickly customers can expect their orders. Not meeting the estimated date could result in customers getting angry and leaving negative reviews.
Cost of delivery
The cost of delivery is another vital factor for online stores like Amazon that uses postal services. When shipping costs are very expensive, it would influence the price of the goods ordered and customers could opt to visit physical stores if it will be cheaper for them. This is why most online stores strive to provide free shipping especially when a customer is ordering for goods worth more than a specified amount. This doesn’t mean the shipping company delivers the goods for free, but that part of the profit from the goods is used to pay for the shipping services. This is easy when the cost of the postal company they are using is very affordability.
Responsibility for damage during delivery
Another postal service policy that affects Amazon is who should be responsible for damaged goods during delivery. Sometimes, it can be difficult to determine if the product got damaged before they were handed over to the postal service company or after. However, when it is obvious that the postal service company is responsible for the damage, they would have to take responsibility for reimbursing the customer or paying for a replacement. Fortunately, shipping companies are expected to be under an active insurance policy that will cover such damages.
Tracking of orders
The right postal service company should make provisions for customers to be able to track their order. This will help them know the current location of their products as well as when it will arrive. With such feature, even when it’s a few days late, customers might be patient if they don’t need the product urgently s they will be sure the product is getting closer and they will get it soon.